Returns & Refunds
We want it right. Here's how.
If something's wrong, tell us within 14 days
Email retailadmin@wyattpurp.com with your order number and a photo of the issue. We respond within 1 business day.
Damaged in transit
We'll replace it free of charge or refund in full — your choice. No need to return the damaged item.
Wrong item shipped
Same deal. We'll send a return label, ship the right product, and cover both directions.
Changed your mind
Unopened, sealed products can be returned within 14 days for a refund minus shipping. Federal law prohibits returns of opened consumable products.
Lost in transit
If USPS marks a package as delivered but you haven't received it, give it 48 hours (often shows up). If still nothing, we'll file a claim and reship.